Security Operations Center (SOC)

In addition to our supervisors and management team, the Security Operations Center (SOC) is staffed by experienced dispatchers who oversee our entire field operations 24/7.    

SOC Capabilities:  

• A centralized dispatch line for clients, their guests, emergency services, and our employees to call on 24/7. 
• Instant radio communications with all of our sites within a 200 mile radius. 
• Computer Aided Dispatch (CAD) & centralized records. 
• Parking management records. 
• Live guard camera monitoring. 
• Guard tour GPS tracking. 
• Live video feed to company vehicles. 
• Direct access to the NYS DMV to identify abandoned vehicles, illegally parked vehicles and vehicles that are towed away.
• Monitor public safety frequencies to alert our guards if emergency services are inbound to their site.
• Ensure that all guards are completing vehicle and foot patrol based on the needs of our clients.