What Makes Us Different?

1.  We Are Committed to Providing Exceptional Service

Providing exceptional safety and security services has become one of the hallmarks of Mid-Hudson Security Consultants.  As a company, we believe that we have mastered the art and science of providing exceptional service by closely examining our past experiences, understanding industry best practices, and seeking continuous client feedback.  As a result of these practices, we've developed the 5 Star Approach.

As a growing provider of safety and security services, we aim to incorporate our 5 Star Approach into the daily operations of our company. We strive to tackle common issues that are plaguing the security industry, and offer our exceptional services as a better solution with our clients overall interests in mind.   

2. We Conduct Thorough Background Checks

Advanced background checks are preformed to verify security guard credentials and fitness for duty. Additionally, we also perform drug screening and administer a security service general knowledge quiz to all applicants. 

3. All Employees Complete Continuing Education in:

• Diversity Awareness
• Effective Communication
• De-Escalation
• Decision Making, and Problem Solving
• Use of Force
• Effective Patrol Techniques
• Expert Report Writing
• Customer Service Based Courses.

4. We Utilize Technology

Our Security Management App is available to all clients. This app includes the capabilities to set hourly patrol scan points, create incident reports, setup a geo-fence around the property, light pole inspections, fire extinguisher/AED inspections and much more. 

5. Our Dispatch Center is Available 24/7

In addition to our supervisors doing random spot checks, our dispatch center monitors our security service & EMT response staff. Our dispatchers perform safety check-ins during their shift to make sure they are on-site and attentive to duty.  

In addition to our supervisors and management team, the Security Operations Center (SOC) will be staffed by experienced dispatchers who will oversee our entire field operations 24/7.    

SOC Capabilities:  

• A centralized dispatch line for clients, their guests, emergency services, and our employees to call on 24/7. 
• Instant radio communications with all of our sites within a 200 mile radius. 
• Computer Aided Dispatch (CAD) & centralized records. 
• Parking management records. 
• Live guard camera monitoring. 
• Guard tour GPS tracking. 
• Live video feed to company vehicles. 
• Direct access to the NYS DMV to identify abandoned vehicles, illegally parked vehicles and vehicles that are towed away.
• Monitor public safety frequencies to alert our guards if emergency services are inbound to their site.
• Ensure that all guards are completing vehicle and foot patrol based on the needs of our clients.